At Zohra Kurti, we strive to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

1. Returns Eligibility

• Returns are accepted within 7 days of receiving the order.
• Items must be unused, unwashed, unaltered, and in their original packaging with tags attached.
• Items purchased during sales or with discount codes may not be eligible for return unless damaged or defective.
• Custom or made-to-order products are non-returnable.

2. Non-Returnable Items

• Sale/clearance items
• Accessories (if applicable)
• Items with signs of wear or damage
• Gift cards

3. How to Request a Return

To initiate a return, please email us at [your-email@example.com] or WhatsApp us at [Your Phone Number] with:

• Order ID
• Reason for return
• Photo of the product (in case of damage or defect)

Once approved, you’ll receive instructions for returning the product.

4. Refund Process

• Once we receive and inspect the returned item, we’ll notify you of the refund status.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping charges (if any) are non-refundable.

5. Exchanges

• We currently do not offer direct exchanges. You may return the product and place a new order.

6. Damaged or Defective Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with images. We will arrange a replacement or refund at no additional cost.

7. Cancellation Policy

• Orders can be cancelled within 12 hours of placement. Once shipped, the order cannot be cancelled.

Need Help?

📧 Email: [your-email@example.com]
📞 WhatsApp/Call: [Your Phone Number]

We’re here to assist you!

Let me know if you’re offering free return shipping, store credit, or COD refunds — I can adjust the content accordingly.