Welcome to Zohra Kurti,
We value your trust and aim to provide the best quality kurtis and clothing. Please read our Refund & Return Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product is damaged or defective

  • Wrong product or incorrect size received

  • Product is missing items or accessories

Return request must be raised within 7 days of delivery.

2. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Products worn, washed, or altered

  • Items damaged due to improper handling

  • Products purchased during sale or clearance (unless damaged)

  • Customized or stitched kurtis (if applicable)

3. Return Process

To initiate a return:

  1. Contact us at [Your Email / WhatsApp] within 7 days

  2. Share your order ID and product images

  3. Our team will review and approve the request

  4. Once approved, return instructions will be shared

 Products must be returned in original condition with tags intact.

4. Refund Policy

  • After receiving and inspecting the returned product, we will notify you

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be credited to the original payment method

Shipping charges are non-refundable, unless the return is due to our error.

5. Exchange Policy

We offer size or product exchange (subject to availability):

    • Exchange requests must be made within 7 days

    • Only one exchange per order is allowed

    • Exchange shipping costs may apply

6. Cancellation Policy

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellation is not possible

  • To cancel, contact us immediately after placing the order

7. Damaged or Defective Products

If you receive a damaged or defective kurti:

  • Inform us within 48 hours of delivery

  • Share clear images or videos of the issue

  • We will arrange a replacement or refund at no extra cost

8. Return Shipping

  • Customers may be responsible for return shipping charges

  • If the return is due to our mistake, we will bear the cost

9. Contact Us

For any return, refund, or exchange related queries, please contact:

Website Name: Zohrakurti.com
Email: support@zohrakurti.com
Phone : +91 9929266086