Welcome to Zohra Kurti
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

1. Order Processing Time

  • All orders are processed within 1–2 business days

  • Orders placed on weekends or public holidays will be processed on the next working day

  • Once your order is dispatched, you will receive a confirmation message or email

2. Shipping Locations

  • We currently ship to all major cities and locations across India.

3. Estimated Delivery Time

  • Metro Cities: 3–5 business days
  • Non-Metro / Remote Areas: 5–7 business days

Delivery time may vary due to:

    • Courier delays

    • Weather conditions

    • Public holidays or unforeseen circumstances

4. Shipping Charges

  • Shipping charges (if any) will be displayed at checkout

  • Free shipping may be available on selected products or order values

  • Any applicable shipping fees are non-refundable

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS or email

  • You can track your order using the provided tracking link

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time:

  • Please contact us at [Email / WhatsApp]

  • We will coordinate with our courier partner to resolve the issue

In rare cases of lost shipments, appropriate resolution will be provided after investigation.

7. Incorrect Address or Failed Delivery

  • Please ensure your shipping address and contact details are correct

  • Failed delivery due to incorrect address or unavailability may result in additional charges

  • Re-shipping charges may apply in such cases

8. Damaged Packages

If your package arrives damaged:

  • Do not accept the delivery, if possible

  • Or inform us within 24 hours of delivery

  • Share clear images of the package and product

We will assist you with a replacement or refund as per our policy.

9. Contact Us

For any shipping-related questions, please contact us:

Website Name: Zohrakurti.com
Email: support@zohrakurti.com
Phone / WhatsApp: +91 9929266086